Privacy Policy

DevDen Creative Solutions Pvt. Ltd. (“DevDen”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide to us through our website

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit or interact with www.devdensolutions.com (the “Website”).

By using the Website or submitting your information through our forms, you acknowledge that you have read and understood this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through the DevDen Website.

We collect personal information primarily through:

• Information you voluntarily submit directly through the Website, such as contact and enquiry forms; and
• Information collected automatically through cookies, analytics tools, server logs, and similar technologies when you use the Website.

This Privacy Policy does not apply to third-party websites, applications, platforms, or services that may be accessible through links on our Website. Their privacy practices are governed by their respective privacy policies.

2. Information We Collect

2.1 Information You Provide Directly

Depending on how you interact with our Website, you may voluntarily provide information such as:

• Name
• Job title or designation
• Company or organization name
• Business email address
• Phone number
• Industry or business sector
• Areas of interest, including AR, VR, MR, XR, 3D, or related technologies
• Project or business requirements
• Information provided through enquiry, contact, partnership, or other forms
• Newsletter or marketing communication preferences
• Any other information you choose to provide in your communication with us

Please do not submit passwords, payment-card information, confidential credentials, classified information, or highly sensitive information through general Website forms unless specifically requested through an appropriate secure channel.

2.2 Information Collected Automatically

When you visit or use our Website, certain information may be collected automatically through cookies, analytics tools, server logs, and similar technologies.

This may include:

• IP address
• Browser and device information
• Operating system
• Website pages visited
• Date and time of visits
• Referring or exit pages
• General usage and interaction information
• Approximate location information derived from technical data
• Other technical information generated through your use of the Website

We use this information primarily to understand Website usage, maintain Website functionality, improve our content and services, monitor performance, and identify potential security or technical issues.

3. How We Use Personal Information

We may use personal information collected through the Website for legitimate business and operational purposes, including:

• Responding to enquiries and requests
• Communicating with you regarding your enquiry or business requirements
• Understanding your project or service requirements
• Providing information about DevDen’s services and capabilities
• Managing business communications and potential business relationships
• Sending newsletters or marketing communications where permitted and where you have provided the necessary consent or otherwise have a lawful basis
• Improving our Website, content, services, and user experience
• Understanding Website traffic and usage patterns
• Maintaining Website security and functionality
• Detecting, preventing, and addressing fraud, misuse, security incidents, or technical issues
• Complying with applicable legal and regulatory obligations
• Establishing, exercising, or defending legal rights and claims

We do not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted by applicable law or with appropriate notice or consent.

4. Legal Basis for Processing

Where applicable data protection laws require a legal basis for processing personal information, we may rely on one or more of the following:

• Your consent
• The need to respond to your requests or take steps at your request before entering into a business relationship
• Our legitimate business interests, where permitted by applicable law
• Compliance with legal or regulatory obligations
• Protection of our rights, Website, systems, and business interests

Where processing is based on consent, you may withdraw your consent at any time, subject to applicable legal or contractual limitations.

5. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to support Website functionality, understand Website traffic, and improve the user experience.

Cookies may be used for purposes such as:

• Enabling essential Website functionality
• Remembering preferences
• Understanding Website traffic and usage
• Measuring Website performance
• Supporting analytics and Website improvement
• Supporting relevant communications where applicable

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the Website.

Third-party analytics or service providers used on the Website may also use cookies or similar technologies in accordance with their own privacy policies and configurations.

6. Analytics

We may use analytics services to understand how visitors interact with our Website and to improve Website performance and content.

Analytics information may include technical and usage information such as pages visited, approximate location, device type, browser information, referral information, and interaction patterns.

The specific information collected and the period for which analytics information is retained may depend on the analytics service, its configuration, and applicable provider policies.

Where required by applicable law, we will obtain appropriate consent before using non-essential analytics technologies.

7. How We Share Personal Information

We do not sell or rent your personal information.

We may share personal information where reasonably necessary with:

• Service providers supporting Website hosting, maintenance, analytics, communications, security, or other Website operations
• Technology and infrastructure providers
• Professional advisers, or consultants where reasonably necessary
• Government authorities, regulators, courts, or law-enforcement bodies where required or permitted by law
• Other parties where necessary to protect our legal rights, prevent fraud or misuse, or protect the security of our Website and systems

Where third-party service providers process personal information on our behalf, we seek to use appropriate contractual, technical, and organizational measures consistent with applicable requirements.

8. International Data Transfers

Some service providers supporting our Website or business operations may process information in countries other than the country in which you are located.

Where applicable data protection laws regulate international transfers of personal information, we will take reasonable steps to ensure that such transfers are carried out in accordance with applicable legal requirements.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, maintaining business records, fulfilling legitimate business purposes, complying with legal obligations, resolving disputes, and protecting our legal rights.

Retention periods may vary depending on:

• The type and nature of the information
• The purpose for which it was collected
• The nature of our relationship with you
• Applicable legal, regulatory, accounting, or reporting requirements
• The need to establish, exercise, or defend legal claims
• Technical and operational requirements

Information collected through Website forms may be retained for as long as reasonably necessary to manage the relevant enquiry or potential business relationship and for related business or legal purposes.

Marketing information may be retained while you remain subscribed or until you withdraw your consent or opt out, subject to applicable legal requirements.

Analytics and technical information may be retained according to the relevant service provider’s configured retention settings and applicable provider policies.

Where information is no longer required, we will take reasonable steps to delete, anonymize, or otherwise securely dispose of it, subject to applicable legal and legitimate business requirements.

10. Security of Personal Information

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

The security measures we apply may vary depending on the nature and sensitivity of the information, the purpose of processing, the systems involved, and the associated risks.

While we take reasonable steps to protect personal information, no method of transmission, storage, or processing can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of personal information.

 

11. Your Privacy Rights

Depending on your location and the laws applicable to you, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction or updating of inaccurate or incomplete information
• Request deletion of personal information, where legally applicable
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Request information regarding the processing of your personal information
• Raise a grievance or complaint regarding the handling of your personal information
• Exercise other rights available under applicable privacy and data protection laws

Requests will be handled in accordance with applicable law. We may need to verify your identity or request additional information before processing certain requests.

12. Rights Under the Digital Personal Data Protection Act, 2023

Where the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable rules are applicable to our processing of your personal data, DevDen will handle such personal data in accordance with the requirements applicable to us.

Subject to the applicable provisions of the DPDP Act, individuals may have rights relating to access to information about personal data processing, correction and updating of personal data, erasure of personal data where applicable, grievance redressal, and withdrawal of consent.

Requests and grievances may be submitted using the contact details provided in Section 17 of this Privacy Policy.

13. GDPR and Other Applicable Data Protection Laws

Where the General Data Protection Regulation (GDPR) or another applicable data protection law applies to our processing of your personal information, we will process such information in accordance with the requirements applicable to us.

Where applicable, individuals may have rights including:

• Access to personal information
• Rectification of inaccurate information
• Erasure
• Restriction of processing
• Data portability
• Objection to certain processing
• Withdrawal of consent
• The right to lodge a complaint with a relevant supervisory authority

The availability and scope of these rights depend on the applicable law and circumstances of the processing.

14. Marketing Communications

Where permitted by applicable law, we may send business updates, newsletters, service information, or other marketing communications if you have requested or consented to receive them, or where another lawful basis applies.

You may opt out of marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.

Opting out of marketing communications will not prevent us from sending essential communications relating to an existing enquiry, business relationship, legal requirement, or other legitimate purpose.

15. Third-Party Websites and Services

Our Website may contain links to third-party websites, applications, social media platforms, or other external services.

DevDen does not control the privacy practices, security, or content of those third parties. We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

16. Children’s Privacy

Our Website and services are intended primarily for businesses, professionals, organizations, and general Website visitors.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in violation of applicable law, please contact us so that we can take appropriate steps.

17. Privacy & Grievance Contact

If you have questions, requests, concerns, or grievances regarding this Privacy Policy or the handling of your personal information, you may contact our Privacy & Grievance Contact:

DevDen Creative Solutions Pvt. Ltd.
Email: info@devdensolutions.com
Phone: +91 7676336524

We will make reasonable efforts to acknowledge and address privacy-related requests and grievances within the timeframe required by applicable law.

Where applicable, DevDen may designate or update a specific Data Protection Officer, Grievance Officer, or other responsible privacy contact as required under applicable law. Any such updated designation will be reflected on this page or communicated through appropriate channels.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Website, business practices, technology, legal requirements, or applicable privacy regulations.

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.

We encourage you to periodically review this page for the latest information about our privacy practices.

19. Governing Privacy Framework

This Privacy Policy is intended to operate in accordance with applicable privacy and data protection laws, including, where applicable, the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, applicable rules and regulations, the GDPR, and other applicable data protection laws.

Where different privacy laws apply depending on the location of an individual or the circumstances of processing, the applicable legal requirements will govern to the extent required.

20. Contact Us

For general questions regarding this Privacy Policy or DevDen’s privacy practices, please contact:

DevDen Creative Solutions Pvt. Ltd.
Email: info@devdensolutions.com
Phone: +91 7676336524

Website: www.devdensolutions.com